CentreFlow operates on a no-long-term-contract, month-to-month basis. You are free to cancel at any time. This page explains how cancellation works and what to expect.
1. Monthly Subscription Model
CentreFlow is billed monthly. Subscriptions begin on the date your account is activated and renew automatically on the same calendar date each month. There is no minimum commitment period — you can cancel at any time.
2. How to Cancel
To cancel your CentreFlow subscription:
- Contact us at billing@centreflow.co.uk with your centre name and account email
- Cancellations must be received at least 5 working days before your next renewal date to avoid the next charge
- We will confirm cancellation by email within 2 working days
3. What Happens After Cancellation
Upon cancellation:
- Your access to the CentreFlow platform will continue until the end of your current billing period
- A 90-day data retention period begins after your access ends, during which your data remains available for export upon request
- After 90 days, your data is securely and permanently deleted
- We recommend exporting any data you need before your access ends
4. Refunds
CentreFlow does not offer refunds for:
- Partial months of service
- Unused subscription periods where you cancel mid-month
- Subscriptions where the platform has been actively used during the billing period
Refunds may be considered at our discretion in the following exceptional circumstances:
- A billing error on our part (e.g. a duplicate charge)
- A significant, sustained platform outage that prevented you from using the service during a paid period (generally defined as more than 48 hours of unplanned unavailability)
- Where required by applicable consumer protection law
To request a refund consideration, contact billing@centreflow.co.uk with supporting details.
5. Suspension Due to Non-Payment
If a subscription payment fails:
- We will notify you by email and allow 14 days to resolve the payment
- If payment is not resolved within 14 days, access to the platform may be suspended
- Your data will be retained during a suspension period of up to 30 days
- If payment is not received within 30 days of suspension, your account may be permanently closed and your data deleted
6. Price Changes
We reserve the right to change our subscription pricing. Where pricing increases, we will provide at least 30 days' written notice to all active subscribers before the change takes effect. You may cancel without penalty during this notice period if you do not wish to continue at the new price.
7. Contact
For billing and cancellation queries: billing@centreflow.co.uk